Terms of Service

1. Agreement to terms

By creating an account or using Party Wall Portal (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree, do not use the Service.

Party Wall Portal is operated in the United Kingdom. The Service is available at www.partywallportal.co.uk.

Unless otherwise stated, these Terms are entered into between you and ClickSurv Ltd, a company incorporated in the United Kingdom of Great Britain & Northern Ireland with company number [INSERT COMPANY NUMBER] and registered office at 1 Fernbank, High Street, Eynsford, Kent DA4 0AU (“Party Wall Portal”, “we”, “us” or “our”).

2. Description of the Service

Party Wall Portal is a cloud-based practice management platform for party wall surveyors. The Service allows you to manage jobs, create and track matters, generate legal documents (including notices and awards under the Party Wall etc. Act 1996), upload and organise files, log correspondence, manage contacts, track time and collaborate with your team.

The Service is intended to support document handling as part of your practice workflow. It is not marketed or provided as a dedicated cloud storage, backup or archival service.

3. Accounts

• You must provide accurate, complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us promptly at hello@partywallportal.co.uk if you suspect unauthorised access.
• You must be at least 18 years of age to use the Service.

4. Subscriptions and payments

Plans and credits

The Service offers multiple subscription tiers (Free, Solo, Small Team, Professional and Enterprise). Each paid plan includes a monthly credit allowance and storage quota. Document generation consumes credits at rates specified on our pricing page. Additional credits can be purchased separately.

Free trial

New accounts receive a 30-day free trial of the Small Team plan. No credit card is required during the trial. At the end of the trial your account will revert to the Free plan unless you subscribe to a paid plan.

Billing

• Paid subscriptions are billed monthly or annually in advance, in British Pounds (GBP).
• All payments are processed securely by Stripe. We do not store your credit card details.
• Prices are exclusive of VAT unless otherwise stated.
• Unused credits from your monthly allowance do not roll over. Purchased credit packs expire 12 months from the date of purchase.

Cancellation and refunds

• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial billing periods.
• Upon cancellation, your data will be retained according to our Data Retention Policy and an automatic data export will be made available to you.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload malicious code, viruses or harmful content
• Attempt to gain unauthorised access to the Service or its infrastructure
• Interfere with or disrupt the Service or other users' access
• Reverse-engineer, decompile or disassemble any part of the Service
• Resell, sublicense or redistribute the Service without our written consent
• Use automated tools to scrape, crawl or extract data from the Service
• Use the Service to store data unrelated to party wall or surveying practice management

We reserve the right to suspend or terminate accounts that violate these terms.

We may also suspend, restrict or disable access to some or all of the Service where reasonably necessary to protect the Service, other users or our legitimate business interests, including in cases of suspected security incidents, non-payment, excessive or abusive usage, or use beyond applicable plan, seat, storage or feature limits.

6. Your data and content

You retain full ownership of all data and content you upload or create using the Service (“Your Content”). By using the Service, you grant us a limited licence to store, process and display Your Content solely for the purpose of providing and improving the Service.

• You are responsible for the accuracy and legality of Your Content.
• You are responsible for maintaining your own copies and backups of all documents and other content uploaded to or generated through the Service, whether on your own servers, local storage devices or a third-party storage provider chosen by you.
• The Service is not intended to be your sole document repository or disaster-recovery system, and you should not rely on it as the only location in which your files are stored.
• You can export Your Content at any time from the Settings page.
• Upon account deletion, Your Content is permanently removed after a 30-day grace period.

For details on how we handle personal data, please see our Privacy Policy.

6A. Confidentiality and handling of content

We will use reasonable measures to protect the confidentiality of Your Content and will only access, use or disclose it:

• to provide, maintain, secure and support the Service;
• where necessary to investigate suspected misuse, fraud or security issues;
• to our service providers and subprocessors acting on our behalf and subject to appropriate duties of confidentiality; or
• where required by law, court order or regulatory obligation.

Nothing in this section limits any more specific data protection obligations set out in our Privacy Policy or any separate data processing agreement entered into with you.

7. Third-party integrations

The Service offers optional integrations with third-party platforms including Google Workspace, Microsoft 365 and Dropbox. When you enable an integration:

• You authorise us to access your third-party account to the extent permitted by the scopes you approve
• Your use of those third-party services remains subject to their respective terms and privacy policies
• You may disconnect any integration at any time from your account settings
• We are not responsible for the availability, accuracy or security of third-party services

8. AI-powered features

The Service includes AI-generated summaries and insights. These features are provided as a convenience and should not be relied upon as a substitute for professional judgement. AI outputs may contain errors or omissions. You are solely responsible for reviewing and verifying any AI-generated content before acting on it.

9. Document generation

The Service provides tools to generate party wall notices, awards and other legal documents. While our templates are designed to comply with the Party Wall etc. Act 1996:

• You are solely responsible for the accuracy, completeness and legal validity of any document you generate or serve using the Service.
• The Service is a tool, not a legal advisor. Templates are provided for convenience and do not constitute legal advice.
• You should satisfy yourself that any generated document is appropriate for its intended purpose before use.
• You remain solely responsible for all professional and legal steps connected with a document, including review, approval, signing, service, delivery method, timing, addressee details, statutory compliance, retention and maintaining your own records.

10. Service availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to planned maintenance, updates or circumstances beyond our control. We will endeavour to provide advance notice of planned downtime where possible.

We may modify, update, replace, suspend or withdraw features, integrations, quotas, storage allowances, workflows or technical requirements from time to time. Where a change materially and adversely affects the Service, we will use reasonable efforts to provide prior notice.

11. Intellectual property

The Service, including its design, code, branding and documentation, is owned by Party Wall Portal and protected by copyright and other intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property beyond the right to use the Service as described here.

12. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be error-free, secure or available at all times.
• Without limiting your responsibility to maintain your own records and backups, we shall not be liable for any loss of documents, files, records or other data to the extent that loss arises from your failure to keep separate copies outside the Service.
• We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunity.
• Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold Party Wall Portal harmless from any claims, damages, losses or expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

14. Termination

• You may close your account at any time from your account settings.
• We may suspend or terminate your access if you breach these Terms, with or without notice depending on the severity of the breach.
• On termination, your right to use the Service ceases immediately. Data retention following termination is governed by our Data Retention Policy.

14A. Events outside our reasonable control

We will not be responsible for any delay, failure, interruption or degradation of the Service caused by events beyond our reasonable control, including failures of hosting providers, cloud infrastructure, internet service providers, domain services, third-party integrations, labour disputes, malicious attacks, epidemics, natural disasters, governmental action or interruption of utilities or telecommunications.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

16. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact us

If you have any questions about these Terms, please contact us at ClickSurv Ltd, 1 Fernbank, High Street, Eynsford, Kent DA4 0AU, or hello@partywallportal.co.uk.